Refund Policy
Last updated: July 16, 2026
At Handwoven Solar Lantern, we want you to be completely satisfied with your purchase. If you are not entirely happy with your "Handwoven Solar Lantern" product, we're here to help.
1. 30-Day Return Window
You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also have the original tags and labels attached.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@handwovensolarlantern.com within the 30-day return window. Please include your order number and the reason for the return in your email. We will then provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.
Please do not send your item back without first receiving an RMA number, as this may delay the processing of your refund.
3. Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Method and Processing
Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the returned item.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that the timing of the refund appearing on your statement may vary depending on your bank or payment provider.
5. Non-Returnable Items
Certain types of items cannot be returned:
- Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Clearance or final sale items.
- Personalized or custom-made items.
- For hygiene reasons, any products that are designed for personal use and have been opened or used.
6. Damaged or Defective Items
If you receive a damaged or defective "Handwoven Solar Lantern," please contact us immediately at support@handwovensolarlantern.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will gladly offer you a free replacement or a full refund, including any original shipping costs, at no additional charge to you. We may provide a prepaid return label for the damaged/defective item if required.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@handwovensolarlantern.com to arrange the exchange process.
8. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@handwovensolarlantern.com.